Terms and conditions

COLORS

Due to the artisanal nature of our hand-dyed yarns, each skein may vary slightly, even within the same dye lot. If you order more than 5 to 6 skeins of the same color, a new batch will be dyed, which may lead to differences. We strive to make all skeins as similar as possible.

To ensure a smooth color transition, especially with semi-solid, speckled, or variegated colors, we recommend alternating rows between the old and new skein. Self-striping colors work best for small projects like socks and hats.

The color representation in photos may vary slightly depending on screen settings.

WASHING CARE

Our superwash yarns are treated to avoid felting and can be machine washed. To extend their lifespan, wash in cold water and lay flat to dry. Some color bleeding may occur during the first washes, especially with contrasting colors; it is recommended to hand wash in cold water for the first wash.

FOR MORE INFORMATION ABOUT WASHING CARE, PLEASE VISIT OUR TUTORIAL HERE

USE OF THE BISCOTTE STAMPING CARD FOR HAND-DYED YARN

The Biscotte stamping card has been created to reward customers who visit our store. For each skein of Biscotte hand-dyed yarn purchased, you will receive one stamp. After accumulating 5 stamps, your 6th skein (of the lowest price) will receive a 20% discount.

Yarns Included in the Customer Card:

  • Biscotte Yarns (Albus, Bis Sock, Cashsilk Lace, Dk Pure, Fizwizbiz, Flamel, Griffon, Hagrid, Hermione, La Douce Mcn and Sirius)
  • Patricknits (Bis Sock, Dk Pure and Merica)
  • Louise Robert Yarns ( Algua Marina, Boucle Mohair, Dk Pure LR, Dolce,  Granola, Hautes Terres, Khullu, Kid Silk, Merino Worsted, Petite Suri, Super Sock and Suri Alpaca )

Key Points to Understand:

  • 1 skein = 1 stamp
  • 1 x 50g = 1/2 stamp
  • 1 x Dolce = 1 stamp
  • 1 x Ptite Suri and Suri = 1 stamp
  • 1 x Cashsilk = 1 stamp

Frequently Asked Questions:

  1. If I purchase online and pick up in-store, can I have my card stamped?
    YES
  2. Can I accumulate my points in addition to the stamps?
    YES
  3. Can I combine special offers with stamps and points?
    YES, unless otherwise stated in the promotion!

INVENTORY, FULFILLMENT AND SHIPPING

Biscotte Yarns is NOT responsible for address errors. Please ensure your address is correct when ordering. If you notice an error after placing your order, contact us immediately through the contact form. If your package has already shipped, you'll need to contact your local post office to redirect it. Refunds for returned packages due to address issues will only cover the cost of the items, not shipping fees.

Most products are in stock and will be processed within 2 business days. However, if an item is out of stock, additional delays of up to 30 days may occur, even with express shipping. You can track your order anytime at 1-450-441-7335 or via our online contact form.

Some items, like the "Biscotte Mystery Sock Club," ship on a predetermined date. If ordered with other items, they'll all ship together on that date. For quicker processing, please order separately.

Yarns are shipped in lightweight, water-resistant Tyvek envelopes. Avoid using sharp objects to open them, as this may damage the contents.

Most packages are delivered by Canada Post or Purolator; rates are based on weight. A tracking number will be provided for Canadian shipments. For international orders, use FedEx for tracking, as Canada Post does not provide this for overseas deliveries. Customs duties and taxes may apply and are the recipient's responsibility.

Shipping delays are determined by Canada Post, and we cannot control delivery times once packages leave our facility. If you need priority processing, please note this in your order, and we will inform you of any potential delays.

COPYRIGHT

The content of this website, including knitting patterns (both free and for purchase), is protected by copyright.

You may download and print any content for personal, non-commercial use. You can share it with individuals for their personal use, provided you credit this website as the source.

You may not distribute or commercially exploit the content without our express written permission. Additionally, you cannot transmit it or store it on any other website or electronic retrieval system.

Thank you for your interest in our hand-dyed yarns, designs, and products. Customer satisfaction is important to us. If you have any questions or concerns, please feel free to contact us, or share your appreciation by writing a review on our testimonials page.

RETURN POLICY

When you receive your order, you may wish to return certain items for different reasons. These returns will be accepted under the following conditions:

  • Within 5 working days from the date of receipt of your order, you must contact us in writing: https://leslainesbiscotte.com/pages/nous-joindre OR by phone at 450-653-9099 # 1.
    • Returned products must be in their original condition and shipped within 5 business days of the date of our return authorization.
    • Wound skeins are not returnable.
    • Accessories such as knitting needles, hooks and books are not returnable.
    • Products purchased on promotion or ends of line (ex: Josie's Surprize Bag) are not returnable.
    Upon reception of the returned product, a discount code will be issued (excluding shipping cost) and will be applicable on your next purchase. You will need to indicate this code before closing your cart on your next order.

  • In the case of a defective product, an exchange will be sent for an equivalent product or if not available, a credit will be issued and applicable on your next purchases or a refund will be processed in your account.

BISCOTTE YARNS PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from BiscotteYarns.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through this contact form.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@biscotte.freshdesk.com or by mail using the details provided below:

4-1750 Marie-Victorin, Saint-Bruno-de-Montarville, QC, J3V6B9, Canada