Terms and conditions
Because of its artisanal nature, each skein of hand-dyed yarn may not be completely identical to each other, even if they come from the same dye lot.
As our yarns are hand dyed by small quantity in the same basin, if your order is for more than 5 to 6 units of the same color, we will have to dye a new batch. Consequently, yarns will come from different dye lots. However, we will take a great care to ensure that all skeins are as similar as possible.
To ensure a nice color transition when starting a new skein, especially with semi-solid, speckled and variegated colors, we suggest you alternate the rows of the ending skein with the new one.
The effect of self-striping colorways will be maximized in small circumference knitwear such as socks, mittens, hats and scarves.
About Speckled and Variegated hand-dyed yarns: because of the random nature of these colorways, identical socks and/or homogeneous color in other projects such as shawls or cardigans will not be possible even when using 2 skeins of the same dye lot. They will make coordinating socks, not an identical pair. It is best to switch rows between the skeins when carrying out your shawls, cardigans & other projects.
Most of the time, we take pictures of the yarn in daylight to show the colors closest to reality.
However, because of the difference between the pixels of monitors and their adjustments, it is possible that you observe a slight difference between the actual color and the picture displayed.
Superwash (also identified as SW) processing means that the wool has been chemically treated to prevent felting so you can wash your garments in the washing machine. However, to preserve your garment and color as long as possible, we recommend washing in cold water and drying flat.
Although the yarn is pre-washed, it is possible to observe a slight bleeding of dye during the first washes (bleeding refer to the excess dye that goes away). In some cases, this bleeding flowing into the washing water may affect the adjacent colors (especially on white). For this reason, we recommend washing your garment for the first time by hand in cold water (and always in cold water for subsequent washings).
As all yarns are subject to bleeding on first washes and especially when your project is worked with contrasting colors, we also recommend to wash the darker color skein prior to knitting your project. This will remove the excess color.
At the very least, you may knit a little swatch with all your colors, let it soak in cool/warm water with a mild detergent and see if there is any bleeding. It is better to be safe than sorry.
If you are using self-striping hand dyed yarns including a mix of light and dark colors, it is important to know that darker colors may bleed on lighter sections on first washes. This is a normal effect. It will not disappear but will fade out after few washes.
INVENTORY, FULFILLMENT AND SHIPPING
Biscotte Yarns Is NOT responsible for errors in your address. Please make sure to enter your address properly when ordering. If you have made a mistake in your address when placing an order, please contact us immediately using the contact form. If your order has already been fulfilled before you noticed that the address was incorrect, you MUST contact your local post office and have them redirect the package. When a package is returned to us due to an address error or if it was unclaimed / not signed for / unpayed customs charges, we will refund the cost of the physical items only. Shipping and handling charges will not be refunde
The majority of our products are available in stock and will be processed within 2 open days. However, it is possible that an item you ordered is out of stock at the time you placed your order. In this case, an additional delay of up to 30 days can be applied even if you chose the ‘’express delivery’’ option which applies only to the delivery lead time after the order has been shipped out of our distribution center. At any time, you can contact us to track your order at 1-450-441-7335 or via our online contact form.
Some products, such as the "Biscotte Mystery Sock Club" are shipped to a predetermined date identified in the item description. If you order another item with the "Biscotte Mystery Sock Club", the additional item will be delivered with the club on the agreed date. If you don't want to wait, please order your items separately.
Most of your yarns are shipped in Tyvek envelopes which are lightweight and water-resistant. Do not use sharp objects such as scissors to open the envelope: you may cut the yarn inside by mistake.
Most of our packages are delivered by Canada Post and delivery rate is calculated based on the weight of the package. The available delivery options are displayed during checkout. A tracking number will be supplied for all shipments made in Canada. For overseas delivery, you must select Fedex to insure the tracking of your order as Canada Post cannot supply this information on international shipments. Please take note that custom duties and/or taxes may applied depending on the destination country and are at the recipient's expense
Please take note that the shipping delays are determined by Canada Post.
As we have no control over packages once they leave our facility, delivery lead-time may slightly differ versus the selected option so we cannot be held responsible for any delay due to circumstances out of our control. If you need your order to be processed in priority, please indicate this information in the notes of your order and we will contact you to advise of any delay if needed.
The contents of this website, including the knitting patterns (free or for sale) are protected by copyright.
You may download and/or print any content of this website for your personal and non-commercial use only. You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Thank you for your interest in our hand-dyed yarns, designs and products. Our customers satisfaction is important to us. Feel free to contact us if you have any question or concern or write a review on our testimonials page to share your appreciation.
When you receive your order, you may wish to return certain items for different reasons. These returns will be accepted under the following conditions:
• Returned products must be in their original condition and shipped within 5 business days of the date of our return authorization.
• Wound skeins are not returnable.
• Accessories such as knitting needles, hooks and books are not returnable.
• Products purchased on promotion or ends of line (ex: Josie's Surprize Bag) are not returnable.
• Upon reception of the returned product, a discount code will be issued (excluding shipping cost) and will be applicable on your next purchase. You will need to indicate this code before closing your cart on your next order.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through this contact form.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
4-1750 Marie-Victorin, Saint-Bruno-de-Montarville, QC, J3V6B9, Canada