COLORS
Due to the artisanal nature of our hand-dyed yarns, each skein may vary slightly, even within the same dye lot. If you order more than 5 to 6 skeins of the same color, a new batch will be dyed, which may lead to differences. We strive to make all skeins as similar as possible.
To ensure a smooth color transition, especially with semi-solid, speckled, or variegated colors, we recommend alternating rows between the old and new skein. Additionally, here are examples of knitted socks. This shows an example of socks where the yarn was not alternated, resulting in a pair of socks that do not have the same color.
Self-striping Autorayanteᵐᶜ colors work best for small projects like socks and hats. The color representation in photos may vary slightly depending on screen settings - see images below.
WASHING CARE
Care for Superwash Yarns
Our Superwash yarns are specially treated to prevent felting, making them suitable for machine washing. To maximize their lifespan, it is recommended to wash them in cold water and lay them flat to dry.
Washing and Preparation Before Knitting
Before you start knitting, remember to wash your skein. A slight color bleed may occur, especially with contrasting shades. To avoid any color transfer, it is best not to wash bright colors, such as red and white, together.
It is also advisable to make a swatch beforehand to check the tension. When washing the skein, avoid letting it soak in water. Simply wash it in cold water, gently squeeze out the excess, and then lay it flat to dry.
FOR MORE INFORMATION ABOUT WASHING CARE, PLEASE VISIT OUR TUTORIAL HERE
The color representation in photos may vary slightly depending on screen settings.
USE OF THE BISCOTTE STAMPING CARD FOR HAND-DYED YARN
The Biscotte stamping card has been created to reward customers who visit our store. For each skein of Biscotte hand-dyed yarn purchased, you will receive one stamp. After accumulating 5 stamps, your 6th skein (of the lowest price) will receive a 20% discount.
Yarns Included in the Customer Card:
- Biscotte Yarns (Albus, Bis Sock, Cashsilk Lace, Dk Pure, Fizwizbiz, Flamel, Griffon, Hagrid, Hermione, La Douce Mcn and Sirius)
- Patricknits (Bis Sock, Dk Pure and Merica)
- Louise Robert Yarns ( Algua Marina, Boucle Mohair, Dk Pure LR, Dolce, Granola, Hautes Terres, Khullu, Kid Silk, Merino Worsted, Petite Suri, Super Sock and Suri Alpaca )
Key Points to Understand:
- 1 skein = 1 stamp
- 1 x 50g = 1/2 stamp
- 1 x Dolce = 1 stamp
- 1 x Ptite Suri and Suri = 1 stamp
- 1 x Cashsilk = 1 stamp
Frequently Asked Questions:
- If I purchase online and pick up in-store, can I have my card stamped?
YES - Can I accumulate my points in addition to the stamps?
YES - Can I combine special offers with stamps and points?
YES, unless otherwise stated in the promotion!
INVENTORY, FULFILLMENT, AND SHIPPING
The majority of our products are in stock and will be processed within 2-5 business days. However, it is possible that an item you ordered may be out of stock at the time you placed your order. In this case, an additional delay of up to 30 days may apply even if you selected the "express shipping" option, which only applies to the delivery time after the order has been shipped from our distribution center. At any time, you can contact us to track your order at 450-653-9099 ext. 1 or through our online contact form.
Some products, such as the "Mystery Sock Knitting Club," are shipped on a predetermined date indicated in the item description. If you order another item along with the "Mystery Sock Knitting Club," the additional item will be delivered with the club on the agreed date. If you do not wish to wait, please order your items separately.
Most of your yarns are shipped in lightweight and waterproof Tyvek envelopes. Do not use sharp objects such as scissors to open the envelope, as you might accidentally cut the yarn inside.
Most of our packages are delivered by Canada Post, Purolator, and FedEx, and the shipping fee is calculated based on the weight of the package. The available shipping options are displayed at checkout. A tracking number will be provided for all shipments made within Canada. For international delivery, you must select FedEx to ensure tracking of your order, as Canada Post cannot provide this information for international shipments. Please note that customs duties and/or taxes may apply depending on the destination country and are the responsibility of the recipient.
Please note that shipping delays are determined by Canada Post. Since we have no control over packages once they leave our facility, delivery times may vary slightly from the selected option, and we cannot be held responsible for any delays due to circumstances beyond our control. If you need your order to be prioritized, please indicate this information in the notes of your order, and we will contact you to inform you of any delays if necessary.
COPYRIGHT
The content of this website, including knitting patterns (free or for sale), is protected by copyright.
You may download and/or print any content from this website solely for your personal, non-commercial use. You may share the content with third parties for their personal use, provided that you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. You may not transmit or store it on another website or in any other electronic retrieval system.
Thank you for your interest in our yarns, designs, and hand-dyed products. Customer satisfaction is important to us. Please feel free to contact us if you have any questions or concerns, or write a review on our testimonials page to share your appreciation.
RETURN POLICY
When you receive your order, you may wish to return certain items for various reasons. Returns will be accepted under the following conditions:
Within 5 business days of receiving your order, you must contact us in writing: https://leslainesbiscotte.com/pages/nous-joindre OR by phone at 450-653-9099 ext. 1.
• Returned products must be in their original condition and shipped within 5 business days of our return authorization date.
• Bundled skeins are non-returnable.
• Accessories such as knitting needles, hooks, and books are non-returnable.
• Products purchased on sale or clearance (e.g., Josie's surprise bag) are non-returnable.
• Upon receiving the returned product, a discount code will be issued (excluding shipping fees) and will be applicable on your next purchase. You will need to enter this code before finalizing your cart during your next order.
In case of a defective product, an exchange will be sent for an equivalent product or, if unavailable, a credit will be issued for your next purchases, or a refund will be processed to your account.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the web pages or products you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information."
We collect Device Information using the following technologies:
Cookies: Data files placed on your device or computer that often include a unique anonymous identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
Log Files: Track actions occurring on the site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and timestamps.
Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase via the Site, we collect certain information about you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."
When we talk about "Personal Information" in this Privacy Policy, we are talking about both Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We generally use the Order Information we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with confirmations and/or invoices). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information we collect to help us screen for potential risk and fraud (in particular, your IP address) and, more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to evaluate the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the educational page of the Network Advertising Initiative ("NAI") at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by:
FACEBOOK: https://www.facebook.com/settings/?tab=ads
GOOGLE: https://www.google.com/settings/ads/anonymous
BING: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site's data collection and usage practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the contact form.
Additionally, if you are a European resident, please note that we process your information to fulfill contracts we might have with you (for example, if you place an order through the Site), or otherwise pursue our legitimate business interests as outlined above. Please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@biscotte.org or by mail using the details provided below:
4-1750 Marie-Victorin, Saint-Bruno-de-Montarville, QC, J3V6B9, Canada