Privacy policy

ARTICLE 1 - PERSONAL INFORMATION COLLECTED

When you make a purchase from our store, as part of our buying and selling process, we collect the personal information you provide, such as your name, address and e-mail address.

When you browse our store, we also automatically receive the Internet Protocol address (IP address) of your computer, which allows us to obtain more details about the browser and operating system you are using.

Marketing by e-mail (where applicable): With your permission, we may send you e-mails about our store, new products and other updates.


ARTICLE 2 - CONSENT

How do you obtain my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to our collecting your information and using it for this purpose only.

If we ask you to provide us with your personal information for any other reason, such as marketing purposes, we will ask you directly for your express consent, or give you the opportunity to decline.


How can I withdraw my consent?

If, after you have given us your consent, you change your mind and no longer consent to our contacting you, collecting your information or disclosing it, you may notify us by contacting us via our online contact form. or by post to: Les Laines Biscotte 1-1750 Marie-Victorin, Saint-Bruno-de-Montarville, QC, J3V 6B9, Canada

ARTICLE 3 - DISCLOSURE

We may disclose your personal information if we are required to do so by law or if you violate our Terms and Conditions of Sale and Use.

ARTICLE 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our services and products to you.

Your data is stored in Shopify's data storage system and databases, and in Shopify's general application. Your data is stored on a secure server protected by a firewall.

Payment:
If you make your purchase through a direct payment gateway, in this case Shopify will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is retained as long as necessary to complete your order. Once your order is finalized, purchase transaction information is deleted.

All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which is the result of a joint effort by companies such as Visa, MasterCard, American Express and Discover.

The requirements of the PCI-DSS standard ensure the secure processing of credit card data by our store and its service providers.

For more information, please see Shopify's Terms of Use here or Privacy Policy here.

ARTICLE 5 - SERVICES PROVIDED BY THIRD PARTIES

In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to be able to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will handle your personal information.

Keep in mind that some providers may be located or have facilities located in a different jurisdiction than you or us. So if you decide to pursue a transaction that requires the services of a third-party supplier, then your information could be governed by the laws of the jurisdiction in which that supplier is located or the jurisdiction in which its facilities are located.

As an example, if you are located in Canada and your transaction is processed through a payment gateway located in the United States, your information that was used to complete the transaction could be disclosed under U.S. law, including the Patriot Act.

Once you leave our store site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms and Conditions of Sale and Use.

Links

You may be asked to leave our website by clicking on certain links present on our site. We assume no responsibility for the privacy practices exercised by these other sites and recommend that you read their privacy policies carefully.

ARTICLE 6 - SECURITY

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered or destroyed inappropriately.

If you provide us with your credit card information, it will be encrypted through the use of SSL security protocol and stored with AES-256 encryption. While no method of Internet transmission or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional standards generally recognized by the industry.

COOKIES

Here is a list of cookies we use. We've listed them here so you have the option of choosing whether or not to allow them.

_session_id, unique session identifier, allows Shopify to store information about your session (referrer, referring page, etc.).

_shopify_visit, no data retained, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits.

_shopify_uniq, no data retained, expires at midnight (depending on visitor location) the following day. Calculates the number of visits to a store per unique customer.

cart, unique identifier, persists for 2 weeks, stores information relating to your shopping cart.

_secure_session_id, unique session identifier

storefront_digest, unique identifier, undefined if the store has a password, it is used to find out whether the current visitor has access.

ARTICLE 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor dependent of yours to use this website.

ARTICLE 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to change this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make changes to the content of this policy, we will notify you here that it has been updated, so that you will know what information we collect, how we use it, and under what circumstances we disclose it, if at all.

If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

QUERIES AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, lodge a complaint, or if you would simply like more information, contact our Privacy Standards Officer via our online contact form. or by mail at Les Laines Biscotte 1-1750 Marie-Victorin, Saint-Bruno-de-Montarville, QC, J3V 6B9, Canada

Thank you for your interest in our products. Please don't hesitate to contact us if you need to!

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