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Contact us

ATTENTION - ATTENTION - ATTENTION

WE ARE NOT ANSWERING ANY EMAIL, EXCEPT FOR THE FOLLOWING SUBJECTS:

  • Question on a pattern
  • Become a reseller of our hand-dyed yarn
  • New designs submissions
  • Dissatisfaction
  • Suggestion

OTHERWISE, CALL US AT 450-653-9099 (or 418-914-9877) TO:

  • Get help to place an order online with shipping Ext #1 (from Monday to Friday, 9am to 4pm)
  • Follow up on an online order Ext #1 (from Monday to Friday, 9am to 4pm) *** Only after a delay of 7 working days following your order date.If your order was placed less than 7 working days ago, do not contact us: your order is currently being processed.
  • Get information about your rewards points Ext #1 (from Monday to Friday, 9am to 4pm)
  • Get help about a defect product Ext #1 (from Monday to Friday, 9am to 4pm)
  • To place an order online with pick-up in store or to contact our staff on site
    • ST-BRUNO Ext #2 (from Tuesday to Saturday, 10am to 5pm)
    • QUEBEC Ext #3 (from Tuesday to Saturday, 10am to 5pm)
    • ST-EUSTACHE Ext #4 (from Tuesday to Saturday, 10am to 5pm)

    FREQUENTLY ASKED QUESTIONS & ANSWERS:

      USE THE FORM BELOW ONLY FOR THE FOLLOWING SUBJECTS (no reply will be sent for requests that are not related to these topics)

      • Question on a pattern
      • Become a reseller of our hand-dyed yarn
      • New designs submissions
      • Dissatisfaction
      • Suggestion

      Get the address and opening hours of our stores HERE

      Please note that our stores are closed during the major holidays : Christmas, New Year, Patriots Day, Canada Day, Easter Noël, Jour de l'an, Saint-Jean-Baptiste, Fête du Canada, Dimanche de Pâques et Fête Nationale des Patriotes. In any case, please contact us by phone to obtain more information about our business hours.

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