Contact us

ATTENTION - ATTENTION - ATTENTION

WE ARE NOT ANSWERING ANY EMAIL, EXCEPT FOR THE FOLLOWING SUBJECTS:

• Question on a pattern
• Become a reseller of our hand-dyed yarn
• New designs submissions
• Dissatisfaction
  
• Suggestion
  

OTHERWISE, CALL US AT 450-653-9099 (or 418-914-9877) TO:

• Get help to place an order online with shipping Ext #1 (from Monday to Friday, 9am to 4pm)
• Follow up on an online order Ext #1 (from Monday to Friday, 9am to 4pm) *** Only after a delay of 7 working days following your order date.If your order was placed less than 7 working days ago, do not contact us: your order is currently being processed.
• Get information about your rewards points Ext #1 (from Monday to Friday, 9am to 4pm)
• Get help about a defect product Ext #1 (from Monday to Friday, 9am to 4pm)
• To place an order online with pick-up in store or to contact our staff on site

• ST-BRUNO Ext #2 (from Tuesday to Saturday, 10am to 5pm)
• QUEBEC Ext #3 (from Tuesday to Saturday, 10am to 5pm)
• ST-EUSTACHE Ext #4 (from Tuesday to Saturday, 10am to 5pm)

FREQUENTLY ASKED QUESTIONS & ANSWERS:

• Problem to download a pattern, CLICK HERE
• Retrieve patterns previously ordered, CLICK HERE
• Washing care for hand-dyed yarns, CLICK HERE 

USE THE FORM BELOW ONLY FOR THE FOLLOWING SUBJECTS (no reply will be sent for requests that are not related to these topics)

• Question on a pattern
• Become a reseller of our hand-dyed yarn
• New designs submissions
• Dissatisfaction
  
• Suggestion
  

Get the address and opening hours of our stores HERE

Please note that our stores are closed during the major holidays : Christmas, New Year, Patriots Day, Canada Day, Easter Noël, Jour de l'an, Saint-Jean-Baptiste, Fête du Canada, Dimanche de Pâques et Fête Nationale des Patriotes. In any case, please contact us by phone to obtain more information about our business hours.